Refund policy

We want you to love your purchase! While we do not accept physical returns, we offer a 30-day refund policy under qualifying conditions.

30-Day Refund Policy

You have 30 days after receiving your item to request a refund. Because we do not accept returned items, you do not need to ship the product back to us.

Damages, Defects, and Issues

Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or if you receive the wrong product, please contact us immediately at support@serenitybracelet.com with your order number and a clear photo of the issue so we can review it and issue a full refund or replacement.

Exceptions & Sale Items

Refunds are evaluated on a case-by-case basis. We do not issue refunds for customer ordering errors (e.g., entering the wrong shipping address or selecting the wrong item) once the order has shipped. We also do not offer refunds on gift cards.

European Union 14-Day Cancellation

If merchandise is being shipped into the European Union, customers have the legal right to cancel or request a refund for their order within 14 days of receipt for any reason.

Processing Refunds

If your refund is approved, it will be automatically processed back to your original payment method within 10 business days. Please keep in mind it can take your bank or credit card company a few additional days to post the credit to your account.

If you have any questions or need help with an order, please reach out to us at support@serenitybracelet.com.